General Manager

$65,000 - $90,000 yearly
  • Tree Doctors
  • 343 Olivewood Road, Etobicoke, ON, Canada
  • Jul 06, 2022
Full time Management

Job Description

*********"Previous Arboriculture Management Experience is required"**********

Salaried position $ 65,000.00 to $ 90,000.00 yearly 

Signing bonus offered to the successful candidate who becomes our next GM

The General Manager must possess and provide an above-average level of industry customer service to all of our external and prospective customers as well to provide assistance and partnership to the management and multiple other roles and positions within the company.

This role provides direct supervision to a multiple of internal positions within Tree Doctors from administrative roles to estimator/arborist roles to production roles as well as the PHC division. Some key points put not limited to:

  • Provides above average customer communications based on knowledge, diagnosis, expert information, and recommendations that meet client goals and arboricultural standards
  • Works very close with production and administration/management staff to ensure every customer receives the best possible service throughout the sales and production process.
  • Complete job flow, project management, and follow-up is required for all of your customers to ensure above-average customer service and customer success with the goal of long term retention
  • Assist by way of identifying and implementing sales and marketing strategies to assist growing the company by building current client potential, generating leads through referrals and renewing inactive customer relationships to create profitable sales of all company services
  • Above average ability to be personable and assistive over the telephone with customers and prospective customers
  • Above average ability to be pro-active when dealing with customers both external and internal
  • Above average ability to respond to emergency situations in a calm and decisive manner
  • Must have the ability to both accept and delegate responsibilities
  • Above average communication and listening skills
  • Ability to prioritize and multi-task as required
  • Ability to carry out tree care operations to the current industry standards in accordance with the needs of the particular species and associated environment (ISA compliant) as well keeping up to date on industry training requirements and educations tools
  • Ability to use, maintain and direct the appropriate tools, vehicles, equipment as required and in a completely safe and competent manner
  • Up to date on current arboriculture practices, management and maintenance techniques including legislation and guidelines
  • Assist all other levels of management and employee's as required
  • Readily available when needed to assist a crew on site with complicated tasks making sure that all health and safety matters are being followed at all times
  • Above average ability to maintain accurately and up to date records at all times
  • Above average computer skill and experience
  • Will be called upon by executive management in setting and adhering to on-going company budgets
  • Assist the manager, human resources on planning for appropriate employee training needs
  • Will be called upon by executive management to attend external customer meetings and sites in order to appropriately, accurately and effectively estimate and consult on tenders and bids of all sizes and customers
  • Has an above-average sense and ability for "thinking outside of the box" in order to resolve problems and issues as they arise
  • Outstanding organization and leadership abilities

Skills and attributes include but are not limited to:

  • Exhibits are a true passion for arboriculture
  • Above-average tree identification ability, diagnose problems and recommend management solutions based on good arboriculture practices and current industry standards
  • Excellent communication - verbal, nonverbal, active listening observational, written and negotiation skills
  • Excellent conflict resolution skills which include staying professional and composed, managing emotions, focusing on goals desired outcomes, communicating effectively for desired results
  • Strong sense of teamwork based on respect for production staff, management, and administrative staff as well as al customers

Additional duties, responsibilities, and accountabilities will be discussed during the personnel interview(s)

Benefits:

  • Work from home opportunities
  • Extended health care
  • Vision care
  • Dental care
  • Life insurance
  • Bonus scheme
  • On-site parking
  • Casual dress
  • Company events & social hours
  • Company car
  • Education reimbursement
  • Disability insurance
  • Vacation & paid time off